Are you passionate about supporting others to live life their way? Get in touch!
Regional Managers Rhian Griffiths and Liza Bond share the values and vision behind Partnership of Care
As Rhian spoke about supported living, residential care, respite, and day services, she returned to one key message: everything starts with the person. This belief shapes every part of the service. It guides how teams support adults with complex autism, profound and multiple learning disabilities, and behaviours that can be challenging.
Nothing is pre-written. Each support plan grows from what matters to the individual. Teams design homes, routines, and activities around comfort, motivation, and emotional safety. Managers match staff carefully, not only for skills but also for kindness, patience, and empathy.
Liza explained it simply: “When the match is right, things feel calmer. People settle. They grow. They feel understood.”
In supported living homes, life feels natural and familiar. People cook together, practise routines, and explore new ways to communicate. Staff encourage independence through everyday moments. Making a drink, choosing clothes, or helping prepare a meal all matter. Each small step brings pride, confidence, and progress.
Residential Care and Respite That Feel Like Home
Alongside supported living, the team runs residential homes and a respite service for adults who need higher levels of support. Rhian and Liza place great importance on warmth and comfort. These settings never feel clinical or overwhelming.
People use respite for many reasons. Some need a short break. Others need stability or support during change. Whatever the reason, the aim stays the same. The team creates a calm, structured space where people can relax, feel safe, and belong.
Communication Shaped Around the Individual
Understanding communication sits at the heart of good support. Many people do not use speech, so teams use a wide range of tools to help everyone express themselves.
Support may include gestures, Sign-along, PECS, TEACCH-based routines, iPad apps, or a personal communication passport. The focus always stays on real connection. When someone speaks Welsh, staff use familiar words and cues to help them feel fully understood.
A Day Service Full of Energy and Opportunity
The Day Service at Alexander House is one of the most distinctive parts of the Welsh provision. It is lively, creative, and welcoming. Adults build skills, friendships, and confidence through meaningful activities.
Inside the service, people bake, relax in the sensory room, play games, use computers, or exercise in the gym. Outings add even more choice. Swimming, trampolining, and local trips reflect individual interests and preferences.
The Day Service also supports transitions into supported living. People meet staff, learn routines, and build trust before moving into their own homes. This gradual approach reduces anxiety and creates positive change.
A Team Committed to Learning
Training plays a central role in the service. Every staff member completes a detailed induction and ongoing learning. Topics include autism, Positive Behaviour Support, trauma-informed practice, communication, mental capacity, epilepsy, and health and safety.
What stands out most is the attitude behind the training. Rhian explained it clearly: “Training isn’t a tick-box for us. People grow and change, so we keep learning too.”
This mindset shapes the culture. Staff feel confident, supported, and valued. In turn, they deliver consistently high-quality care.
A Service That Listens and Grows
Rhian and Liza work closely with families, social workers, and commissioning teams. They review outcomes, progress, and wellbeing regularly. Conversations stay open, honest, and kind.
People share their views in ways that suit them best. Families remain meaningfully involved throughout the journey. As needs change, the service adapts. This flexibility allows people to grow and face new challenges with support.
What Makes Partnership of Care Different
Partnership of Care is shaped by people, not paperwork. It reflects the warmth of the staff, the compassion of the leaders, and a shared belief in dignity and independence.
Whether someone lives in supported living, a residential home, uses respite, or attends the Day Service as an adult or child, the message stays the same:
You matter here.
Your voice matters.
Your choices matter.
And we will walk alongside you, every step of the way.
