Privacy Policy

Partnership of Care is committed to protecting the privacy and security of your personal information.

At Partnership of Care, we are committed to being transparent about how we collect and use your data. We want you to trust us with your information. This page explains how we meet the requirements of current data protection laws.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

The types of personal information that we collect and use on our website

We collect: 

  • Questions, queries or feedback you leave, including your email address if you contact us.
  • If you complete one of our email forms we collect email address and other personal data such as your name and telephone number. If you have signed up for one of our email alerts we may collect information on how you use our emails – for example which links you click on.
  • Your Internet Protocol (IP) address, and details of which version of the web browser you used.
  • Information on how you use the site, using cookies. Cookies are small pieces of information, used by most websites, to identify your computer. We do not use cookies to identify you personally. For more information please see the last section of this document.

Why do we collect your personal information?

We only collect data which helps us to communicate with you. We will never sell, trade or rent your personal information to others.

Specifically, we may use your data for the following purposes:

  • Providing and managing your access to our Site
  • Personalising and tailoring your experience on our Site.
  • Supplying our services to you (please note that we require your personal data in order to enter into a contract with you)
  • Replying to emails or enquiries from you.
  • Supplying you with emails that you have opted into (you may unsubscribe using the link at the bottom of each email or you may opt-out at any time by emailing us directly)
  • Analysing your use of our Site to enable us to continually improve our Site and your user experience.

Your rights relating to the information we hold about you

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

  • The right to be informed about our collection and use of personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete.
  • The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact us)
  • The right to restrict (i.e., prevent) the processing of your personal data.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
  • The right to object to us using your personal data for particular purposes.
  • Rights with respect to automated decision making and profiling.
  • The right to withdraw consent at any time (where relevant)
  • The right to complaint to the Information Commissioner.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. You can choose to enable or disable Cookies by the giving consent in the cookie management tool we use on Site or in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently. For more details about Cookies we use, please read our Cookie Policy.

Do we share your data?

We may sometimes contract with other third parties to supply services to you on our behalf. These may include call centre, search engine facilities and freelancers. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

How long will we use your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your  personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other mean, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with our retention policy, applicable laws and regulations.

Accuracy of personal information

Partnership of Care makes it easy for you to keep your personal information accurate, complete, and up to date. If any of your information changes please let us know so that we can update our records.

How we store your personal information

The personal information we collect is stored in a variety of paper and electronic forms. Regardless, we have appropriate and adequate technical and administrative processes in place to make sure that all your information is kept secure.

The legal basis we rely on to use your information.

UK-GDPR Article 6 (a) and (f) provide us legal basis to collect and process your personal data to provide you information about our services as these articles refer to your legitimate interest and consent.

Cookies

Cookies help us to improve our website and deliver a better more personalised service.

We only use cookies for analytical purposes, via Google Analytics, to find information such as:

  • The number of visitors to our website.
  • The most commonly visited pages on our website.
  • On average, how long people visit our website for.

We do not enable advertising features in Google Analytics. We understand by visiting this site, you have given your “implied consent” for cookies being set on your device. It is possible to switch off cookies by setting your browser preferences. Please click here for instructions on how to do this https://www.wikihow.com/Disable-Cookies.

How to contact us:

If you would like further information on the data we hold or to change the way that we communicate with you please contact us. Our Data Protection Officer is on hand for advice and support.

Data Protection Officer
Partnership of Care
Alexandra House
Colliery Road
Llanbradach
Caerphilly
CF83 3QQ

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.